Privacy Policy
Last updated: June 6, 2026
This Privacy Policy explains how UrbanHelper (operated by Taidin, “we”, “us”) collects, uses, and shares your personal information when you use our apps and website (the “Services”). We are committed to handling your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.
1. Information we collect
- Account & profile: name, email, phone number, profile photo, and the role(s) you use (Customer and/or Helper).
- Location & addresses: service addresses you enter and approximate device location used to match jobs and show availability in your area.
- Helper verification: for Helpers, identity and credential information (e.g., government ID, certifications) required to verify eligibility.
- Payments: payment is processed by Stripe. We do not store full card numbers; Stripe handles payment details and Helper payout/onboarding information.
- Bookings & communications: details of jobs, messages, ratings, and reviews.
- Usage & device: app interactions, device identifiers, push notification tokens, and diagnostics.
2. How we use your information
- To operate the marketplace — create accounts, match Customers and Helpers, schedule and complete jobs.
- To process payments, payouts, refunds, and taxes.
- To verify Helper identity and eligibility, and to maintain trust and safety.
- To send service communications and notifications (with your consent where required).
- To improve the Services, analyze usage, prevent fraud, and comply with legal obligations.
3. How we share your information
We share information only as needed to provide the Services:
- Between users: limited details necessary to complete a job (e.g., first name, service address, and contact for an accepted booking) are shared between the matched Customer and Helper.
- Service providers: we use trusted processors, including Supabase (backend/database), Stripe (payments & payouts), Resend (email), Firebase Cloud Messaging (push notifications), PostHog (product analytics), and mapping/address providers. They process data on our behalf under appropriate safeguards.
- Legal & safety: where required by law, to enforce our Terms, or to protect the rights and safety of users.
We do not sell your personal information.
4. Cookies & analytics
Our website and apps use cookies and similar technologies for essential functionality and to understand usage. You can control non-essential cookies through your browser or device settings.
5. Data retention
We retain personal information for as long as your account is active and as needed to provide the Services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. We delete or anonymize information when it is no longer required.
6. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent for certain processing. To make a request, contact us at hello@taidin.ca. We will respond within the timeframes required by law.
7. Security
We use technical and organizational safeguards designed to protect your information, including encryption in transit and restricted access. No system is perfectly secure, but we work to protect your data and to notify you and regulators of incidents as required.
8. International data transfers
Some of our service providers may store or process data outside Canada (for example, in the United States). Where this occurs, we take steps to ensure your information receives appropriate protection.
9. Children
The Services are not directed to individuals under 18, and we do not knowingly collect their personal information.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date and, where appropriate, notify you in-app or by email.
11. Contact
For privacy questions or requests, contact our privacy team at hello@taidin.ca.